How we Deliver?

Call Handling Process

We have state of the art CRM that is key to our success. We have centralized call center based out of Mumbai where in we accept customer complaints.

Our team consists of a Senior Manager on national level with Senior Customer Support Managers at Branch level. Centralized Call center with Agents and separate dedicated managers for our Nation Wide Customers.

Our top-level managers have direct access to our CRM and they are involved in day-to- day operations to monitor the quality of customer support, which is prime to the vision of Printech.

Infrastructure

We have dedicated support center with more than 50 on field on hold support staff and 10+ back office team to manage the service activities.

We provide direct support in More than 400 cities In India.

We also have all-important components that enable us to match Our customer expectations.

• Standby printers of all Models.
• In-house chip level repair center with modern equipment. Impress Stock of spares for all models.
• Dedicated 24/7 support staff.
• Excellent hardware for superior customer communication via all means.
• Safety measures of fire etc. in place for emergencies.

Human Resourses

To manage word-class customer support, every organization needs a backbone of experienced and skilled manpower. For every major client, we have dedicated account manager, who is backed by qualified technicians who are regularly trained by our principals namely Printronix, Kyocera, HP and Samsung. All our employees undergo massive training before they address the needs of a client.